Terms and Conditions

Terms and Conditions for Finding Balance with Meg

Effective Date: 20-01-2025 Last Updated: 17-04-2026

Finding Balance with Meg is a company registered with the Kamer van Koophandel in Utrecht. These Terms and Conditions govern your use of the services provided by Finding Balance with Meg (“I”, “my”). By engaging with my services, you agree to these terms.

1. Services & Scope

I provide coaching services intended for personal growth and wellbeing. These services are not a substitute for professional medical or psychological care, diagnosis, or treatment. I am not a licensed therapist or medical professional.

2. Booking and Payment

  • Payment for single sessions is due immediately after the session unless otherwise agreed.

  • Payment for session packages is due within 14 days of the invoice date.

  • Accepted payment methods include bank transfer and PayPal.

3. Packages and Refunds

  • For packages purchased online, you have a statutory 14-day cooling-off period in accordance with Dutch consumer law. If sessions begin within this period, the right to a full refund will be reduced or waived for sessions already delivered.

  • Unused sessions in a package are non-refundable.

  • Purchased sessions do not expire.

4. Cancellation and Late Arrivals

  • Cancellations must be made at least 24 hours before the scheduled session by contacting me at meg@findingbalancewithmeg.com.

  • Cancellations made within 24 hours of the session, or no-shows, are charged in full.

  • If you arrive late, the session may be shorter, ending at the originally scheduled time.

  • If I must cancel a session, I will provide as much notice as possible and offer a new time.

5. Confidentiality

All information shared during sessions is strictly confidential and handled in accordance with my Privacy Policy. Personal information will not be disclosed to third parties without your consent, except where required by law or where there is a reasonable concern of serious harm to yourself or others.

6. Referrals to Other Practitioners or Professionals

If I believe that you may benefit from the support of another practitioner or professional and that I am not able to support you, I may suggest a referral. I will discuss this with you under no obligation.

7. Client Responsibilities

  • You agree to provide accurate information and to inform me of any changes in your physical or psychological health that may impact our work.

  • You take full responsibility for your own wellbeing and understand that coaching is a collaborative process with no guaranteed outcomes.

8. Limitation of Liability

Finding Balance with Meg is not liable for any damages or losses arising from participation in coaching services, except in cases of proven gross negligence. Any consequences arising from the withholding of relevant information about your health or circumstances are your responsibility.

9. Intellectual Property

All content provided by Finding Balance with Meg (e.g., materials, resources) is the intellectual property of Finding Balance with Meg and may not be reproduced or distributed without my written permission.

10. Complaints

If you have a concern, I encourage you to discuss it with me first. If a matter cannot be resolved, you may use the LVSC complaints procedure: https://www.lvsc.eu/klachtenprocedure.

11. Governing Law

These Terms and Conditions are governed by the laws of the Netherlands.

12. Changes to Terms

I reserve the right to update these Terms and Conditions at any time. Any changes will be effective immediately when posted on this website.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact meg@findingbalancewithmeg.com.